We hope this will address some of your most frequently asked questions. Please do not hesitate to contact the community by email [email protected] or call 812-961-2326 with questions that are not addressed in this document.

  • Q: How did the virus get in the community?

    While we have no way of determining definitively when and where someone contracts the virus, we do contact tracing for all positives and we respond accordingly. We have enacted our isolation and quarantine protocols to help stop or limit the spread of this virus. We are closely monitoring the situation and following steps recommended by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Indiana State Department of Health (ISDH) and Ohio Department of Health (ODH) to ensure a safe and healthy environment. We continue to focus on the safety and well-being of our residents.

  • Q: Can you do additional testing? I would like for my loved one to be tested.

    The Indiana State Department of Health and Ohio Department of Health set guidelines for testing due to the limited number of tests available, and we operate within those guidelines.

    In addition to this, we have expanded our testing capabilities through a partnership with IU Health. This is a proactive measure on our part that allows us to confirm both positive and negative cases quickly and make timely and appropriate decisions regarding isolation and cohort care to help minimize the spread of the virus and protect our staff and associates. 

    We utilize contact tracing to assist us in determining which residents and associates should be tested.

  • Q: What are zones?

    Residents in the skilled nursing setting are being cared for in color coded cohort zones recommended by the Centers for Disease Control (CDC) and Indiana State Board of Health (ISDH) in order to isolate the virus, minimize the spread and protect our staff and associates.

    • Green zones are for residents showing no signs or symptoms, those who have tested negative and those who have recovered.
    • Yellow zones are for new admissions or residents returning from the hospital that are not COVID-19 positive.
    • Red zones are for residents who are currently COVID-19 positive.
  • Q: Do you have enough Personal Protective Equipment (PPE) for your associates?

    Our procurement teams have secured ample PPE, and residents and families can rest assured that appropriate PPE is always worn whenever we are caring for a resident. Every nursing associate has an N95 mask and all other associates wear standard surgical masks while working. In addition, our associates have also been given masks to wear when they are away from work.

  • Q: How is meal service being provided?

    Communal dining has resumed in many of our communities. Residents are served one person per table (with the exception of couples who are residing together) and tables are spaced for adequate 6’ distancing. In many cases, residents will be served in multiple sittings in order to accommodate the distancing regulations.

    Communal dining is contingent on there being no positive Covid-19 resident cases within the past 14 days. Please consult with the particular community you are interested in for additional information.

  • Q: Can we set up Telehealth/virtual doctor’s appointments?

    Yes, all communities are equipped with Telehealth. Please contact your community for more information.

  • Q: Can we send supplies to our loved one?

    We are working diligently to keep deliveries to a minimum. If you have specific needs, please speak with a team member to see if we can assist you. If a delivery to a resident is necessary, please disinfect the item prior to delivery and arrange to drop the item off without entering the community. With prior arrangements, a staff member can meet you to receive the delivery and make sure your loved one receives it.  

  • Q: Can I take my loved one home until this is over?

    Yes, but upon returning to the community they must remain quarantined for 14 days. In a residential setting, the resident would remain quarantined in their apartment and will be required to take daily temperatures and keep a symptom diary. In a skilled nursing facility, the resident would be placed in the yellow zone for close monitoring by staff. This will be strictly adhered to; please make certain this is understood by both the resident and all family members prior to making this decision. This option must be discussed with the Administrator in advance.

  • Q: How can I stay connected with my loved one?

    We recognize the importance of staying connected with your loved one during this time. Our associates will be happy to assist you with setting up phone calls and/or FaceTime calls with your loved one. We are also happy to arrange window visits! Please reach out to the community to make arrangements.

  • Q: Are family visits allowed at the community?

     Yes, pending several requirements are met. If at any time a resident within the community is diagnosed with Covid-19, we would need to stop all family visits for a period of time. Following the guidelines below will help prevent that from happening:

    • Visitation is limited to residents in the green zone only.
    • All visitors must be over the age of 18.
    • Visits will be in 30-minute increments.
    • Visiting hours and frequency will be set by the community and will be announced in advance.
    • You must sign up for these visits in advance; no walk-in visits will be allowed.
    • Family members will need to come to the receptionist desk and be screened prior to their visit. You will be given directions for your meeting location. Visits will not take place in resident rooms.
    • Visitors must wear a mask that always covers both the nose and mouth and maintain a 6-foot distance.

    We know this is difficult and we appreciate everyone’s cooperation. It is a joy to have our family members visiting again!

  • Q: Many of you have asked how you can support and recognize our associates.

    Our associates are working tirelessly to provide for the health and safety of your loved ones. Here are some ideas:

    • Food that is individually packaged, bagged or boxed.
    • Letters and notes of encouragement.
    • Social media posts recognizing staff members – tag CarDon or the community and we will share it with the team!
    • Signs posted on entryway doors.
    • Sidewalk chalk notes for staff to see as they enter the community.

    Your encouragement means the world to our associates. Please be mindful of social distancing as you make your plans!  


If you have additional questions or concerns, please contact the community by email [email protected] or call 812-961-2326.

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